EVEN Hotel Miami - Airport, an IHG Hotel

The room layout, the departure and arrival list, and the prompt resolution of any problem.

Property was nice. Our room had a few of the canal and there was mantees out there.

It was clean and the bed was comfortable staff nice however I missed three shuttles from the airport because shuttle driver drove so fast near the pick up zones I couldn’t flag him down. Finally I called the property and complained between that and nice gentleman that was waiting for another hotel shuttle who flagged him down for me I caught it the forth time he came by but when I got on the shuttle it was a hot and stuffy ride to the property.

I want to take this opportunity and recognize the incredible staff at this hotel. Kristopher, the night auditor has been SUPERB since he checked us in - his hospitality, kindness and above-average customer service is setting the standard for the hotel industry. Every time we’ve interacted with him, he’s displayed empathy and engaging conversations to ensure my wife and I are enjoying our stay. Aside of that, we also would like to recognize the amazing housekeeping staff and the bar/restaurant staff - our bartender, Tirawn & Niuris we’re such nice, welcoming people truly making us feel right at home…we went down for one beer and ended up having 3 rounds plus the amazing buffalo wings. This is definitely going to be our hotel of choice each time we pass through Miami. KEEP UP THE GREAT WORK TEAM!!!!! Y’all are really treating us like family that we even extended our stay!!! PS - my wife’s service animal, Blaze has made so many friends in only 2 days which is even more special for us as dog parents - home feeling comfortable and happy 😃!

Our room was not up to par when we checked in, however, the night manager was happy to upgrade us to a suite. 🤩 Loving the health focus (physical and mental health) and feng shui in the rooms. Having a stationary bike, workout, and other yoga-type equipment was a great addition. The free airport shuttle was very much appreciated and their timeliness for arrival and departure is commendable (on time all the time).